Call our customer service team at 9536900301 / 9548346983 and we are there to help 24 x 7.

We accept returns of any item within 30 days of purchase. Contact customer service with your receipt and/or Order ID number to return. Please refer to the Trial Page for information.

If you are filing a claim under the specific warranty for your product, contact customer service. You will need a copy of your receipt and/or Order ID number. We may ask you to take photos and send photos of your product in order to process the claim.

Allow for 24-48 business hours for your items to ship. If for some reason some items cannot be shipped or will take longer we will notify you and/or issue a refund.

Surprisingly, it doesn't cost a lot of money to craft a comfortable mattress with high-quality raw materials! Usually, the mattresses you receive are priced higher due to brand spends being passed on, retail commissions, sales commissions and wholesalers’ profits. Our mattresses are cheaper compared to others in the market because we cut out the middlemen to sell good quality mattresses directly to our customers at fair and honest prices. Also, unlike others, all raw materials relating to mattresses are manufactured in house.

The 30 nights trial period is offered only on the mattresses except tri folding mattress. We do not offer any trial period on accessories but we are 1000% sure that you would definitely love our accessories as well. Please click on Trial Policy Page for more understanding.

We offer upto Maximum 11 Years warranty on all our products and the same is replaceable on free of cost basis if any manufacturing defect arises within 1 Year. After 1 Year, the same is calculated on pro rata basis. Please click on Warranty Page for more understanding.

Usually, this doesn’t happen. But in case you have received a defective part, please drop an email to us at 278@ashokafoam.com and attach the pictures of the damaged part. We will ship you the replacement for it immediately.

All Springtek Mattresses are delivered in safe roll packing except our Coir range of Products.

Yes, all our products are totally safe for adults, children and even infants. The foam used in our products is sourced after rigorous research and is tested by an independent third-party foam certifier, to check the cleanliness and safety, ensuring that it is free from known harmful chemicals and gases.

To order a custom-sized mattress for your bed, visit the product page of the mattress you would like to purchase. Choose 1 size bigger or smaller than what is required. For example – if you require a custom size of 78 x 70 then choose 78 x 72 but if you require 78 x 61 then choose 78 x 60. Once you have done the same, please email us on 278@ashokafoam.com and the desired size will be delivered.

Springtek mattress can support a person weighing up to 250kg on each side. So, for a double bed/two sleeper mattress, the weight capacity will be up to 500kg.

No! We do not recommend folding the mattress once in use.

Our mattresses come with high GSM anti-microbial Class 1 Certified Knitted fabrics.

Yes, you can clean the cover of the mattress. Our Zipper Covers can be unzipped easily and cleaned with a mild detergent. Before putting the cover back on, make sure the cleaned area is 100% dry. For non-removable cover, we recommend that you take a slightly wet cloth, dip it in mild detergent water and then dab the stain.

Our mattress is designed to be soft, medium and plush on top while remaining supportive throughout. To simplify and give a reference, our mattresses are about a 6 or 7 on a scale of 1-10, with 1 being a feather soft and 10 being a hardwood floor. Please find below comfort level of all mattress as per preferences –

Spring/ Hybrid Mattress Range

• 100% Natural Latex – Medium Plush (5.5 out of 10)
• Euro Top Latex Pocket Spring – Plush Support (6.5 out of 10)
• Euro Top Memory Pocket Spring – Medium Soft (4 out of 10)
• Memory Foam Orthopaedic – Medium Firm (6.5 out of 10)
• Premium Pocket Spring – Medium (5 out of 10)
• Tri Fold Mattress – Medium (5 out of 10)

Coir Mattress Range

• Memory Foam Bonded Foam Orthopaedic - Medium Plush and Firm (8.5 out of 10)
• Healthspa Coir Bonded Foam Orthopaedic - Firm (9 out of 10)
• Dual Comfort - Medium Firm(8) and Medium Soft (5)
• Deluxe Coir Economy - Firm (9 out of 10)
• Coir Bond - Firm (9 out of 10)
• Dreamer Orthopaedic Coir - Firm (9.5 out of 10)
• Amaze Eco Foam - Medium Firm (7 out of 10)

Like magic! Our product team has designed the mattresses to ensure the perfect sleep with utmost comfort for all our customers. Our products not only offer proper support throughout the body, but are also breathable, durable and designed to meet all sleeping needs!

Springtek mattresses are engineered to last you a long time. Our mattresses come with best-in-the-industry warranty of Maximum 11 years. The complete details of our  warranty offerings can be found in each Product page.

Springtek mattresses can be used on all foundations & frames.

We never use any synthetic latex in our foam. We lab test samples of our foam to make absolutely sure that it contains only natural latex

Our latex is FSC Rain Forest Alliance, GOLS, OEKO-TEX, LGA, Euro Latex, ISPA.

Our 100% natural latex foam, which is used in our mattresses and mattress toppers, is made through the Dunlop process. We use the dunlop process because we believe Dunlop process foam works better for more people. Some people do have a preference for Talalay process foam, but many do not like the "bouncy" feel of Talalay foam. While Dunlop foam is springy, it is not "bouncy" like talalay foam, and in our experience, works better for more people.

Springtek is the product of Ashoka Foam Group which is one of the oldest mattress manufacturers in India having an experience of more than 40 Years.

We have approximately 850 – 950 springs depending upon the mattress and foam encasement used.

Once expanded, give the mattress about 30 minutes and it should be ready for sleep. It may take several days, however, to recover from its compressed packaged state.

No.

Spring Range

• 100% Natural Latex – Both Side Usable.
• Euro Top Latex Pocket Spring – Single Side Usable.
• Euro Top Memory Pocket Spring – Single Side Usable.
• Memory Foam Orthopaedic – Can be Flipped for Firmer Comfort.
• Premium Pocket Spring – Single Side Usable.
• Tri Fold Mattress – Single Side Usable.

Coir Range

• Memory Foam Bonded Foam Orthopaedic - Single Side Usable
• HealthSpa Coir Bonded Foam Orthopaedic - Single Side Usable
• Dual Comfort - Can be Flipped for Firmer Comfort.
• Deluxe Coir Economy - Both Side Usable
• Coir Bond - Both Side Usable
• Dreamer Orthopaedic Coir - Single Side Usable
• Amaze Eco Foam - Single Side Usable

Yes, all charges including taxes and delivery at your doorstep is included.

Yes, we will be able to help you with the replacement, in case you have ordered the wrong sized mattress. If you have measured your bed incorrectly and placed the wrong order, we will retrieve the order, place a new order and then ship a replacement mattress, while charging you just for the logistics cost. Since the process is elaborate, it may cause undue delays in the delivery. So we recommend that you measure your bed with the right tools without assuming the size.

You can write to us at 278@ashokafoam.com and our team of experts will assist you with the replacement.